• Operating and maintaining cloud platforms
• Performing monitoring of systems for errors, failures and capacity issues
• Detecting, solving and escalating incidents to appropriate support teams
• Performing patching
• Initiating the Incident Management process and coordinating Major Incidents as well as carrying out the other ITSM processes
• Establishing and updating documentation and procedures

• Excellent communication skills both verbal and written, as well as fluent in English
• Open and collaborative with strong focus on client and/or customer service experience
• Problem solving and troubleshooting
• ITIL knowledge
• You are highly interested in IT and Cloud Computing
• You have a high level of professionalism while dealing with challenging work situations
• You are an excellent team player and always ready to assist your colleagues
• You are not a cloud expert but eager to learn with trainings and certifications that we’ll provide to you

It would be awesome, if you have:

• Understanding of cloud computing technologies and knowing at least one of cloud providers (Azure, AWS, GCP)
• A foundation in system administration (Windows and/or Linux), including performing backups, upgrades and patching
• Understanding of IT infrastructure topology, including public and private cloud, networking, virtualization, identity, security and storage