Pubblicato su stage4eu il: 25/11/2021 Ferrero, Internship Customer Service Specialist

r. de Trèves - Findel Business Center-Complexe B, Luxembourg​, Lussemburgo
Amministrazione/Segreteria/Customer Support, Logistica/Approvvigionamenti, Scienze agrarie/alimentari
da febbraio 
Posti disponibili Non specificato
vai all'offerta


The Customer Service Specialist is responsible for maintaining a positive relationship with our customers by answering questions, addressing customer service level issues, and overall optimization of supply chain processes and procedures. This position is responsible for managing the order-to-cash cycle from efficient order receipt to on-time, on-quantity, and on-quality delivery using SAP Order Management, Microsoft Excel and various proprietary systems. The ideal candidate will be able to anticipate potential issues and facilitate their resolution. This will require strong communication skills to gather and disseminate pertinent information both within and outside of the organization.

  • Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers and Customers) until the orders are delivered to the customers;
  • Maximize on-time shipping, delivery and fill rates;
  • Minimize customer claims for non-compliance;
  • Process orders using SAP Order Management. Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve;
  • Meet with key customers to review performance and address issues;
  • Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners;
  • Create reports and analysis to support customer service & logistics;
  • Support EDI interfaces with customers;
  • Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers;
  • Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers;
  • Manage returns, credit and claims processes;
  • Initiate and support continuous process improvement;
  • Analyze and propose improvements to overall cost-to-serve for key accounts.
Requisiti principali:
  • University degree in a Business Discipline;
  • 0-3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage;
  • Well organized with attention to detail;
  • Ability to work well in a group and independently;
  • Solid understanding of transportation, warehousing and supply chain best practices;
  • Strong follow up skills;
  • Ability to work under pressure with specific deadlines while multi-tasking;
  • Ability to set priorities and solve problems;
  • Effective influencing skills;
  • Experience with VMI implementation and operation a plus;
  • Experience with VMI and EDI a plus.

IT Skills

  • Experience working with SAP and ATP required;
  • Intermediate to Expert skills in Microsoft Excel.


  • Fluent in English;
  • Any additional language is a plus.
Stage4eu is free of charge and has no commercial purpose. It does not conduct brokerage activities, nor does collect CVs. By clicking on the green button “VAI ALL’OFFERTA” you’ll be redirected to the original vacancy posted on host organizations’ web page.