Pubblicato su stage4eu il: 05/08/2022 IATA, Intern Service Desk

IATA - International Air Transport Association
Route de l'aéroport 33, Geneva, Svizzera
6 mesi 
vai all'offerta
  • Resolve complex problems and implement solutions;
  • Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service;
  • Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;
  • Ensure meticulous call logging of all incoming call;
  • Ensure regular Customer communication and service delivery –first level software and hardware support;
  • Escalate problems to the other ITS teams according to procedures;
  • Share expert knowledge.
Requisiti principali:
  • You recently graduated (within one year) of an IT degree;
  • You have advanced knowledge of Microsoft Windows 10, Microsoft Office application suite and Adobe applications;
  • You have excellent oral and written communication skills in English; knowledge of an additional language is an asset;
  • You have the ability to remain calm, courteous and efficient in emergency situations;
  • You have strong customer focus and interpersonal skills in a global environment;
  • You have the ability to work as part of a global team;
  • You have a high level of knowledge of multiple complex software packages, hardware and networks;
  • You have experience with user administration in Active Directory;
  • You have knowledge of basic hardware components.
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