Pubblicato su stage4eu il: 18/09/2023 UNICEF, Process/Service Design Intern, Office of Innovation
UNICEF
Sankt Eriksgatan 46, Stockholm, Svezia
Grafica e Design
3 mesi, estendibili fino a 6
Retribuito
L'offerta scade il 29/09/2023
Attività:
- Compile inventory of processes and forms / templates currently in use and identify process owners for each process
- Work with supervisor and process owners to prioritize the flows for redesign
- Lead process mapping with process owners and key representative users to map the ‘as is’ process, and identify pain points, bottlenecks, lack of clarity and ‘wastes’
- Map out proposed revised process flows addressing the concerns raised, using a user-centred focus, for review and adoption by the process owners
- Complete updated user-friendly documentation of the revised process, using formats where appropriate that can be automated
- Key process flows should be designed in a way that would allow the subsequent development of a chatbot to provide process guidance for ease of communication
- Key forms and request templates should be designed for use on SharePoint (with support of the digital workplace project manager) and enable automation and PowerBI dashboards.
Requisiti principali:
- Be enrolled in an undergraduate or graduate degree programme or have graduated within the past two years, in any of the following design disciplines: Service Design, Graphic Design, Communication Design or other relevant fields.
- Experience working with service and/or process design and process mapping projects, exemplified through work in the portfolio.
- Experience in applying lean and / or other process efficiency principles and practice an asset
- Working knowledge of Adobe CC software (InDesign, Illustrator, Photoshop, Acrobat)
- Experience working with Microsoft Suite tools (SharePoint, word, excel, PowerPoint, notes, teams, Power Automate)
- Experience with designing and / or facilitating Human Centered Design workshops is an asset.
- Experience in generating user requirements, personas, storyboards, journey maps, and use case scenarios is an asset.
- Creating design systems is considered an asset.
- The candidate must have good interpersonal skills (liaising with people of many different nationalities) and organizations skills.
- Fluency in written and spoken English is required.
- Proficiency in any other UN languages is considered an asset (French, Russian, Arabic, Spanish, Chinese).
Stage4eu is free of charge and has no commercial purpose. It does not conduct brokerage activities, nor does collect CVs. By clicking on the green button “VAI ALL’OFFERTA” you’ll be redirected to the original vacancy posted on host organizations’ web page.