• Provide reference services and research support to library users by helping them find and access information, advising them on library policies and gathering their feedback; 
• support library users in borrowing and returning materials, including the processing of renewals and hold requests;
• help catalogue and classify information and keep the library areas well organised, e.g. by updating signage;
• participate in the sharing of knowledge within the organisation, e.g. by creating and maintaining subject-specific guides, developing existing awareness services or supporting research initiatives;
• contribute to the development and implementation of innovative library services and projects, such as testing new AI tools or improving library processes and systems;
• raise awareness of available resources and services within the ECB.

Essential: 

• a bachelor’s degree or higher in information management or library sciences, or in another relevant field such as information technology or knowledge management, or a degree in another field and a postgraduate diploma, master’s degree or higher, or enrolment in a postgraduate course in one of these subjects;
• a sound understanding of digital library tools and platforms, including, for example, library management systems, electronic databases, digital repositories and knowledge management systems (such as wikis or document management systems);
• an ability to locate, evaluate and use information from both print and digital sources;
• experience of supporting library or other customers, including addressing enquiries and providing guidance;
• a good knowledge of the MS Office package, including Word, Excel, PowerPoint and Teams;
• an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

Desired: 

• an understanding of cataloguing standards and classification systems (e.g. the Dewey Decimal Classification and the Library of Congress Classification);
• an ability to manage and contribute to library projects, ensuring timely and successful completion of tasks;
• an ability to troubleshoot in relation to library resources, user access and technology;
• an ability to manage data, catalogue materials and maintain records with precision and accuracy.