Pubblicato su stage4eu il: 30/12/2024 IATA, Intern Geneva Training Center
IATA - International Air Transport Association
Route de l'aéroport 33, Geneva, Svizzera
Amministrazione/Segreteria/Customer support, Educazione e formazione, Project/Business Management
6-11 mesi
Retribuito
Attività:
- Handle customer relationships through an impeccable understanding of IATA Training's portfolio (350+ courses available) and policies; answer any questions and provide proactive guidance to ensure high quality customer service.
- Handle internal and external support requests for the systems and platforms used (LMS, SAP, Moodle, Zoom, Salesforce, SharePoint, PowerBi, etc.),
- Organize the classroom logistics (instructors' travel and accommodation, visa invitation letters, course material distribution, certificate issuance, etc.)
- Manage financial aspects with Finance Department such as creating quotation, issuing invoice, processing refund, etc.
- Collect fees on outstanding debt and follow up with the Finance Department on payment application. Provide feedback and status related to aged items to the Credit Manager.
- Provide backup support to other team members in training operations as needed.
- Carry out any special project assigned.
Requisiti principali:
- - You are pursuing a University Degree (preferably if you are within one year of graduation) in Business Administration or equivalent.
- Have organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail.
- Have excellent interpersonal and communication skills, a persistent and positive can-do approach.
- Have demonstrated ability to work effectively in an international and multicultural environment.
- Can work efficiently and effectively under pressure and meet deadlines.
- Can think openly, imaginatively, and creatively and you enjoy working in a fast-paced team environment.
- Are fluent in English (verbal & written) language. Knowing other languages would be an asset.
- Are computer-literate and fully familiar with Word, Excel, PowerPoint; Salesforce and PowerBi are considered as assets.
- Have a strong sales and customer service orientation.
Stage4eu is free of charge and has no commercial purpose. It does not conduct brokerage activities, nor does collect CVs. By clicking on the green button “VAI ALL’OFFERTA” you’ll be redirected to the original vacancy posted on host organizations’ web page.