You will be working with our Consumer Experience Excellence manager in developing and roll-out of the CX Best Practice Program for Claims, to support our Brand Growth System initiative aiming at strengthening the performances of our core brands.

The goal is to coordinate content of Claims Best Practices with external partners and collect internal CX team feedback to guarantee standardization on ways of working and access to Best Practices for the International CX team. This involves developing a strong understanding of claims regulatory framework for the Food industry globally, and being able to reach out to the relevant resources to develop recommendations and best practices.

The expected output is a clear view of the claims / regulatory landscape for our product categories in key markets, and recommendations to our key stakeholders in terms of strategy and areas of focus.

• You must be enrolled as a Bachelor or Master Student (University of Applied Sciences (HBO)/University (WO))
• Enthusiastic with a can-do attitude
• Naturally curious
• Proactive and forward thinking
• Excel in working in a team environment, and relish the challenges that brings
• Strong communication skills and fluency in English, both written and verbal (fluency in written and spoken Dutch is an advantage).

Specific Team Requirements:

• You have Sensory/Food Regulatory/Legislation/Consumer Science background
• You have experience with conducting market research (preferably in food sector), developing training materials
• You possess a scientific mindset and take on leadership in projects
• You are a great communicator and are able to grow your network with people from different teams.