• Support the Service Desk in providing internal client services (e.g.: respond to requests and incidents, assign tasks to team members and service providers, supervise delivery dates, internal communication, and “FM-marketing”, participate in relevant meetings, perform reporting and documentation tasks)
• Assist in monitoring and reporting on service providers (e.g. via meetings, follow-ups, ordering and invoice controlling, quality checks, planning of recurring tasks)
• Support projects such as requests for proposals, enhancement of tools and evolving ways of working, potential space modification initiatives, and management of internal events
• Support in the management of inventory and space, including statistics and reporting (e.g. use of workspaces and other facilities, stock of supplies, key and badge management)
• Assist in evaluating FM-related procedures and documentation, including suggesting improvements and supervising compliant way of working for the FM team
• Assist in updating tools and documentation (CAiFM / IWSM, AutoCAD, SharePoint, Oracle)
• Support administrative tasks such as filing work sheets, proposals, and other documentation.

Key Background 

• Hold or be in the process of obtaining a relevant university degree
• Successful completion of all relevant courses according to the university curriculum and entitlement for a traineeship according to this curriculum
• Fluency in English, both oral and written
• A previous traineeship experience in the facilities management would be an asset.

Key Competencies

• Service-oriented and hands-on mindset
• Analytical thinker, self-directed, diligent, and organized
• Curiosity about new ways of working and tools
• Ability to adjust communication to the audience (customer, service providers, team).