1.Provide professional and smooth external/internal client service at the highest level.

2.Support the day-to-day activities associated with the IT Department at the highest level:

• Execute new projects according to the change management process
• Execute service requests through the Ticket Management system
• Execute department logs and regularly maintain and update
• Execute and prepare meeting rooms for company events
• Support Information Systems delivery, users and security
• Ad hoc IT related tasks, projects & troubleshooting
• React and intervene to off-business hours alarms

3. Support the implementation of ITIL and ISO standards.

4. Provide ah-hoc assistance to the DPM/Department Manager

5. Represent Obelis and its interests at external events.

• Bachelor or Master degree preferably in Computer science/Informatics/IT engineering or similar discipline.
• Professional experience in IT Helpdesk is an asset.
• Fluency in English (written & oral); Any other languages are always a plus;
• Knowledge/experience in ITIL environment
• Knowledge of Operating systems: Windows 10 & Server 2016/2019.
• Knowledge of Network/Security: TCP/IP, Network topology, IP telephony, VOIP, Active Directory and domain network services
• Your are a fantastic team player, inspire peers and communicate clearly and effectively.
• Quick learner and self-motivated for small and big tasks.
• You have high adaptability, flexibility and commitment supported by a positive ‘can-do’ attitude.
• Attention to detail and organize workload efficiently to meet deadlines with high quality results.
• Willing to learn and grow continuously.