• Providing hands-on and operational support to account managers, including customer calls, emails, and meetings. 
• Assisting in analysing data to identify and prevent customer churn, thereby increasing customer retention rates
• Gaining hands-on experience with various tools and technologies used in account management, such as CRM systems and analytics platforms
• Observing and learning how customer-centric teams operate, understanding their strategies, and contributing to their overall success

We are seeking interns and working students who possess the ability to effectively communicate and build relationships with our customers. This includes the ability to listen to and understand customer needs, and present solutions and products effectively.

Hard Skills:

• You are ideally a registered student in an area such as Business Administration, Economics, or a comparable course of study
• You ideally have first experiences in the areas of human resources, SaaS Sales, customer service, and/or in the startup industry
• You have experience in creating analysis in Microsoft Excel or Google Sheets
• Fluent in German and English

Soft Skills:

• You demonstrate excellent people skills with strong communication and interpersonal expertise
• You have strong problem-solving skills and be able to adapt to changing situations and customer needs
• You are characterised by a structured and analytical way of working, with which you also solve complex tasks in a goal-oriented manner and accept new challenges
• You show a high degree of proactiveness, diligence, and a get-stuff-done mentality