As a Customer Service Representative, you will be responsible for managing customer orders, returns, and related documentation, facilitating communication, and resolving customer issues to support customer satisfaction and operational efficiency. You will have the opportunity to contribute to process improvements and positively impact our customer relationships and service levels.

You will be accountable for:

• Process customer orders and returns accurately and timely, including invoicing and related documentation.
• Manage corrective documentation (re-routing, credit/debit notes) effectively.
• Facilitate clear communication between internal and external stakeholders regarding orders and forecasts.
• Negotiate schedule changes and provide comprehensive customer information.
• Collect and coordinate the resolution of customer complaints, identifying root causes.
• Drive process improvements and gather customer insights to enhance satisfaction and efficiency.

• Bachelor's degree in International Trade, Business Administration, or a related field, OR equivalent experience in supply chain or a customer-facing role.
• Demonstrated ability to prioritize tasks and manage time effectively to maximize efficiency.
• Native or full professional proficiency in English is mandatory.
• Fluency in another language is a plus: German, French, Dutch, Portuguese, Spanish, Italian, Finnish.
• Openness to change and a proactive approach to driving improvements.
• Meticulous and diligent in following processes and ensuring thorough follow-up.
• Resourceful, empowered, and accountable, with the ability to resolve issues independently.