1. Knowledge Management Automation: 

Elevate the knowledge management initiative by using machine learning in order to:

• Create an automated way to transform JIRA ticket content into knowledge management content
• Create automations in content update of the knowledge base, exploring Atlassian and Confluence properties
• Create links between policy pages and knowledge base pages
• Document a sustainable system for knowledge management processes: the maintenance of content, the update of content, the creation of videos
• Explore knowledge base analytics in order to make recommendations on content improvement.

2. Video Content Automation: 

Support with the development of video content:

• Support in creating automations in the video production content
• Create a distinguished visual identity for all HR training material produced
• Assist in the creation of the monthly videos.

3. Data Analytics

Contribute to the Data Analytics function within the HR advisory team:

• Maintenance and improvement of HR advisory dashboards in Google data studio
• Assist in the design and analysis of various surveys and reports
• Provide support in the development of a predictive monitoring and evaluation dashboard using machine learning and AI to analyze JIRA tickets.

• Completion of secondary school or equivalent is required.
• To be eligible for this particular internship with UNOPS, the candidate must be studying towards a university degree or have graduated in the past three years
• Strong computer literacy is required and may include skills such as: Advanced Excel / Google Sheet skills, advanced Powerpoint / Google Slides skills, advanced Word / Google Docs skills and ideally video editing using relevant software.
• While no prior work experience is required, some experience in HR, knowledge management, communications or data analytics would be an asset.
• Competency in content development/storytelling/drafting is desirable
• Experience in using and creating dashboards in visualization tools such as Google Sheets / Google Data Studio is an asset.
• Fluency in English is a requirement.
• Knowledge of another UN language such as French or Spanish will be considered an asset.