Your day-to-day responsibilities would include:

• Collaborate with various departments such as marketing, IT, design, and customer service to facilitate communication and information sharing.
• Assist in maintaining communication channels and ensuring alignment among team members throughout project execution.
• Support project teams with administrative tasks and follow-ups as needed.
• Coordinate and execute email communications and website updates for 200+ publications sold on the IATA Store.

E-commerce platform assistance

• Gain exposure to e-commerce platforms and technologies by assisting in their setup, configuration, and maintenance.
• Assist in developing project plans, roadmaps, and deliverables for onboarding new products on the IATA Store.
• Understand in-depth the set-up on the Store to help Product Manager and Store Operations with the addition of new products.
• Assist in implementing basic updates and optimizations to improve website usability and performance.
• Provide support in testing website functionalities, identifying bugs, and reporting issues to the IT team for resolution.
• Suggest improvement to the Store product pages.
• Proactively monitor the e-commerce pages to find out issues on products available on the Store
• Actively participate in training sessions, workshops, and team meetings to enhance knowledge of project management and e-commerce principles.

Data Analysis and Reporting

• Assist in gathering and analyzing e-commerce performance data using tools such as Google Analytics.
• Support the preparation of reports and presentations summarizing key findings, insights, and recommendations.
• Learn to interpret data trends and metrics to identify opportunities for improvement.

• You have recently graduated (in the last year) with a degree in Engineering or Commerce? (or equivalent).
• You have strong communication skills, experience in e-commerce CMS tool is a plus.

The ideal candidate will:

• Hold a university degree in Commerce or Engineering.
• Have excellent English skills (verbal and written), with knowledge of French an asset.
• Eagerness to Learn: Willingness to absorb new information, ask questions, and seek opportunities for growth and development.
• Be highly computer-literate with advanced knowledge of Microsoft Office suite.
• Knowledge of one data visualization tool is a plus (PowerBI or other)
• Knowledge of Salesforce and SAP is a plus.

You should be able to think openly, imaginatively, and creatively! You must enjoy working in a fast-paced, high workload environment; have proven organizational skills; the ability to prioritize and work on multiple streams simultaneously. You will also be required to maintain high attention to detail while meeting tight deadlines.