Pubblicato su stage4eu il: 29/08/2019 Jimmy Choo, E-Commerce Customer Service and Operations Intern

Jimmy Choo
10 Howick Pl, London, Regno Unito
Amministrazione/Segreteria/Customer Support
Posti disponibili Non specificato
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Attività:
  • Working alongside Omnichannel Customer Service, Aftersales and Operations to assist in developing an excellent standard of client experience and aftersales care
  • Support our Client Experience Coordinator with product training communication materials and administration, to contribute to the E-Commerce sales target
  • Work with the Aftersales team for the aftercare/repair service for online customers, including shipment and administrative support
  • Assist with customer retention projects and build a rapport with existing customers
  • Assisting with testing of the website and all customer services content
  • Assist with sending out brochures and gifts to customers
  • Adopt a thorough understanding of Omnichannel systems and processes for using Jimmy Choo Aftersales portal, SAP, ZenDesk, Back Office and CRM tool in order to promote best practice
  • Comfortable with travelling to Gatwick, where our Warehouse is located, on an ad-hoc basis
  • Compile regular competitor audits and share with the Omnichannel team
  • Ad hoc Omnichannel team administrative support
Requisiti principali:
  • A keen interest in E-Commerce/Omnichannel and luxury fashion
  • A ‘people person’ with a passion for customer services and wanting to assist all types of customers with their enquiries
  • Proficient in Microsoft Office applications including Word, Excel and PowerPoint
  • Great administration skills, including putting together presentations
  • Attention to detail
  • An interest and focus on delivering exceptional customer service
  • Excellent written and spoken English communication skills
  • Comfortable in liaising with customers and third parties by both email and phone
  • Alternative European language advantageous