Pubblicato su stage4eu il: 04/02/2020 HP, Contact Center Process Management and Continuous Improvement Intern

HP
1766, ul. Okolovrasten pat 258, Sofia, Bulgaria
Project/Business Management
6 mesi 
Posti disponibili Non specificato
vai all'offerta
Attività:
  • design, document and communicate processes
  • define and establish metrics, run reports on a regular basis
  • communicate to the EMEA Contact Centers
  • determine when improvements are required
  • manage changes to the process artifacts (process documentation, training, job aides, etc .
  • develop expertise on subject matter content and data sources to support business decisions
Requisiti principali:
  • A business-related degree full-time student, who has fully completed the second year of Bachelor degree and is already in his/her third year or Master degree student. Preference towards a technical degree specialization.
  • A curious mind with a thirst to pursue a career in the fast-paced tech world
  • Interest on Process Management, Contact Center operations
  • Excellent team player who can quickly integrate into a team and cooperate with colleagues
  • Self-starter, you have played a vital role in extra-curriculum activities and juggle easily with multiple priorities
  • Communication champ you keep everyone involved and on track
  • Relationship builder you thrive in achieving outstanding results in collaboration
  • Creative problem-solver you jump on opportunities to come up with alternative solutions
  • Strong follow-through skills and ability to drive issues to resolution
  • Interested in data analysis junior Excel wizard, PowerPoint & Outlook fan
  • Fluent in English and able to work in an international environment

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