Pubblicato su stage4eu il: 15/06/2020 Richemont, Client Relations Analyst & Project Associate (Internship)

Richemont
Chemin de la Chênaie 50, Bellevue, Geneva, Svizzera
Project/Business Management
Almeno 6 mesi. Inizio: 1 agosto 2020 
Posti disponibili Non specificato
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Attività:
  • Understand, analyze, and act on key performance indicators to continually improve customer experiences. Supervise and oversee CRC metrics from a global standpoint. Ensure we have a solid baseline to measure performance and proactively make recommendations for continuous improvement.
  • Support or lead the execution of various mid-sized projects related to CRC: web callback, live chat engagement, new digital channels (WhatsApp…), customer surveys. Coordinate the projects across the various stakeholders including Richemont Regions and Maisons
  • Conduct benchmarks of customer relationship approaches across luxury and non-luxury brands
  • Manage CRC community by providing regular communications and peer-to-peer support
  • Organize annual CRC event
Requisiti principali:
  • Student in in Luxury or International business Master’s Degree.
  • Appetite for distant client relations, e-commerce, customer services or contact centers
  • Excellent communication skills and ability to work in a complex, multi-cultural environment
  • Strong analytical and problem-solving skills 
  • Project management
  • Willingness & ability to travel occasionally
  • Fluency in English is mandatory; French or Chinese (e.g. Mandarin) is a plusProj

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