Pubblicato su stage4eu il: 26/06/2020 Motorola, Technical Support Trainee

Motorola Solutions
Czerwone Maki 82, Krakow, Polonia
Engineering
Posti disponibili Non specificato
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Attività:
  • To give second/third line technical support to both Motorola Solutions’ contracted customers and internal teams.
  • To give second/third line technical support to both internal and external customers via telephone or remote access, based around a technology area in line with the ITIL framework.
  • To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations; investigations include analysing data gathered on site as well as reproducing issues in a lab environment.
  • Must be able to liaise between the engineering departments and external and internal customers coherently in written and spoken English and German.
Requisiti principali:
  • Very good English and German skills (both spoken and written) are required
  • Final-year student of IT, Telecommunications, Linguistics or similar fields
  • Ability to work in an international team
  • Good analytical skills
  • Knowledge of ITIL and/or experience in a technical support environment is a distinct advantage

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