Embellishment
- Assist with the ordering process, including order management, slot booking, stock control, outbound (transport), and returns.
- Support the coordination of the order/delivery process by working closely with the warehouse, logistics, and supply planning team to ensure on-time and in-full deliveries (OTIF).
- Collaborate with key stakeholders to help address ways to improve customer satisfaction.
- Assist the finance and accounting team with processing credit claims and investigating root causes.
- Help maintain relationships with supply counterparts.
- Assist with weekly and daily service level reporting and identify discrepancies between internal data and customer data.
- Help prepare dashboards for the customer.
- Support monthly analysis on various supply topics for the department (cost-to-serve, truck optimization, dispute, service level, etc.).
Customer Service
- Daily Operations:
- Assist with the ordering process, including order management, slot booking, stock control, outbound (transport), and returns
- Support the coordination of the order/delivery process by working closely with the warehouse, logistics, and supply planning team to ensure on-time and in-full deliveries (OTIF)
- Collaborate with key stakeholders to help address ways to improve customer satisfaction
- Assist the finance and accounting team with processing credit claims and investigating root causes
- Help maintain relationships with supply counterparts
- Analysis & Reporting:
- Assist with weekly and daily service level reporting and identify discrepancies between internal data and customer data.
- Help prepare dashboards for the customer.
- Support monthly analysis on various supply topics for the department (cost-to-serve, truck optimization, dispute, service level, etc.).