- Knowledge Base Migration and Optimization. Contribute to the structuring, migration, and maintenance of all existing and new content within our new AI-powered Knowledge Base tool, Mayday
- Content Strategy & Architecture. Design and implement a unified content strategy across our five different products, ensuring content is logically organized and easily discoverable
- Knowledge Creation and Transformation. Transform existing training materials and long articles into actionable formats, such as new documentation and structured decision trees
- Quality & Consistency Management. Review and enhance the overall quality and consistency of the documentation, ensuring a unified tone and clear voice across all content
- AI Integration and Curation. Assist in the creation and testing of AI agents within the new tool to maximize its advanced search and support capabilities for Customer Support agents as well as the Knowledge team.
ultime offerte
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