- Provide first point of IT Support contact for all Mazars staff across the network.
- Troubleshoot technical issues to resolution and/or escalate to senior staff.
- Assist with the management of service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
- Assist with the management of Citrix infrastructure in conjunction with the MSP.
- Assist with the resolution of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
- Monitor the performance of Mazars Citrix Infrastructure, ensuring any issues are appropriately escalated and ultimately resolved.
- Provide technical assistance to project teams.
- Develop an understanding of IT Security and Mazars polices to help ensure that system and data security is maintained at a high standard, ensuring the integrity of the Mazars network is not compromised
- Develop an understanding of Mazars operational systems and infrastructure.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT department.
ultime offerte
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