• Foster proactive communication with internal teams to ensure service continuity and timely issue resolution.
  • Build strong relationships with vendors involved in import processes, service levels, and compliance.
  • Monitor end-to-end import and export operations in collaboration with our 3PL partner, ensuring visibility, accuracy, compliance, and timely execution.
  • Place, validate, and follow up on critical customer orders, ensuring prioritization and alignment with customer expectations.
  • Provide operational support to the Planning team to ensure product availability and correct prioritization.
  • Act as a subject matter expert across international logistics processes, including trade compliance, account management, database maintenance, delivery execution, and exception handling.
  • Track and analyse KPIs related to quality, service, and cost; propose and implement corrective and improvement actions.
  • Collaborate closely with the European Logistics team to support aligned priorities and seamless operations.
  • Support strategic and continuous improvement initiatives together with Logistics and Customer Service (process optimization, documentation and controls enhancement, and system improvements).
  • Work autonomously in a fast-paced environment while proactively supporting internal stakeholders