Pre-Arrival Preparation
- Take part in property visits where guests are expected.
- Support the Pre-Arrival Team in gathering the necessary information for stay preparations.
- Assist in updating property information in internal tools.
- Contribute to preparing properties (shopping, gifts, amenities) ahead of guest arrivals.
- Help the team establish contact with clients before their arrival.
Guest Welcome and Stay Follow-Up
- Welcome guests alongside the team, ensuring the villa is ready and in perfect condition.
- Participate in villa tours and guide guests through the property’s facilities.
- Be available to assist with concierge requests or service adjustments.
- Observe and learn the procedures for handling and processing payments.
Check-Out and End-of-Stay Follow-Up
- Assist the team to ensure a smooth check-out process and help inspect the property in the presence of guests.
- Contribute to documenting final observations and any potential damages.
- Help follow up on billing and payments in collaboration with the Pre-Arrival Team.
Administration and Payment Management
- Support the team in invoicing and payment collection in collaboration with the Pre-Arrival Team.
- Document property condition observations after guest departures.