• Analyzing customers’ accounts and identify their payment behavior
  • Understand the terms: payment terms, Days Sales Outstanding (DSO), dispute and others related to Collections routine
  • Contacting customers via different channels
  • Work with the customers to reduce the payment cycle and to ensure they respect the payment terms agreed, also with the different stakeholders (Business Units, Credit teams and others)
  • Identify the reasons blocking the payment and ensure their resolution to enable the prompt payment.