- Support the setup of the process transformation project; define the objective, list of deliverables, and associated timeline with the process owners and key users from the business.
- Diagnose the current process; identify its strengths and weaknesses, pain points, and key areas of improvements.
- Target process definition and documentation.
- Process digitalisation, in collaboration with our in-house IT team of business analysts and developers, defining the requirements and following up on the development of the solutions, ensuring it is completely functional.
- Deploy the new process and associated tools; define and run the change management & communication plan; train the end users, etc.
- Monitor and continuously improve the newly deployed process and associated tools.
You will potentially work on multiple process transformation projects simultaneously, under the guidance of an Internal Consultant and a Project Manager, and, depending on the nature of the projects, work with other team members and interns.
Some exciting projects the Group Process Transformation and Digitalisation team has overseen:
- Project 1 – To further enhance data accuracy and operational efficiency, a global human resources database incorporating all Eurofins employees was developed and underlying processes were improved.
- Project 2 – To strengthen business governance and support strategic decision-making, a global compliance tool with key approval flow features was created and launched.
- Project 3 – The IT Finance Controlling team received tailored solutions to further improve the budget review process for top management.