• Support Collection Specialists with day-to-day operational tasks
  • Work with customer portals and upload required documents to client systems
  • Update and maintain customer data in internal systems
  • Attach proof of delivery and other supporting documentation
  • Monitor customer accounts and assist with overdue account follow-up
  • Contact customers regarding outstanding invoices and support the collection process
  • Assist with payment investigation, account maintenance, and transaction clearing activities
  • Participate in resolving payment discrepancies and unidentified payments
  • Maintain accurate customer records and collection notes
  • Support reporting and other administrative activities within the team
  • Gradually take on more independent and complex responsibilities as your knowledge and confidence grow