• Discover opportunities by mapping processes, understanding pain points, and identifying where AI, automation, and data can remove friction or improve decisions.
  • Co-create solutions with colleagues across Digital Office, translating business needs into clear user stories, requirements, prototypes, and practical improvement actions.
  • Experiment with AI responsibly to improve workflows, knowledge access, reporting, governance, and portfolio management—while keeping people, quality, security, and compliance in the loop.
  • Build and test automations using tools such as Microsoft Power Platform, ServiceNow, SharePoint, PowerBI, Copilot, and approved AI capabilities.
  • Use data to tell a story by creating dashboards, reports, and insights that support fact-based decisions and clearly show the value delivered.
  • Drive adoption by preparing guidance, demonstrations, communications, and learning materials that help teams confidently adopt new processes and AI-enabled ways of working.
  • Measure impact by tracking efficiency gains, cycle-time reduction, quality improvements, user adoption, and lessons learned.
  • Keep learning by exploring emerging technology, sharing discoveries, seeking feedback, and continuously improving your work.