• Support the design and enhancement of the RFQ2IMPAT workflow management tool by translating business requirements into solution concepts and process improvements.
  • Develop and document new user requirements, business rules, approval flows, fields, forms and workflow logic tailored to DHL Freight processes.
  • Create mock-ups, process diagrams, user stories and functional specifications for system development.
  • Analyze existing DGF functionality and identify adaptation opportunities for Freight products, services and organizational structures.
  • Coordinate and execute User Acceptance Testing (UAT), including test case creation, defect documentation and validation of implemented changes.
  • Support data analysis, reporting requirements and dashboard concepts to improve visibility and management of tender and implementation activities.
  • Prepare user documentation, training materials and communication packages for business users.
  • Assist the project team during implementation, training sessions, pilot rollouts and ongoing process optimization.