• Learn from and collaborate with ONE Agency Participation team across all locations to collect, analyze and execute all changes to departmental SOPs on the IATA Business Process Tool;
  • Assist the team with backlog of AMS (Agency Management System) development and enhancements, as well as complaints analysis;
  • Learn and participate in the Agency Management System development and enhancements;
  • Support the team with the drafting of communications and updates regarding topics such as ISO9001 Certification, open audit items, Business Continuity Plan, operational logs, etc.;
  • Participate in departmental projects and initiatives, and perform analytical work;
  • Support the team with administrative and reporting tasks as required.