Dior, Client Development & Events Assistant

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Development and Training of the Team on Clienteling (CRM)
Support and guide the store team in all their clienteling activities, ensuring a balanced and appropriate focus on top, new and other Clients
Propose action plans and related tools (opportunities for contact, templates for emails, phone contact, written cards etc.)
Share and encourage good practices within the store (thank you, correspondence, and birthday cards, clienteling action on product launches)
Keep the team informed of digital activities and encourage them to proactively use digital tools when appropriate in order to maximize Client benefit (special marketing WhatsApp materials…)
Ensure all Sales Assistants are trained on and actively use clienteling tools (BEDIOR) with a specific focus updating profiles, welcoming clients & contacting walk ins.
Ensure team follow-up on data collection
Propose CDM incentives linked to CDM actions & events in the boutique
Be fully integrated to the store team (participate in the Diorlies) and contribute to achieving the overall objectives of the store
Respect Christian Dior Brand standards in terms of grooming and behavior

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