International Criminal Court, Internship IT Service Assistant

Under the supervision of the End User Services Coordinator, the IT Service Assistant Intern will assist with the following tasks:

• Assists with first line technology support , including courtroom and meetings support.
• Assists with handling service requests and incidents and aim to resolve these at first point of contact.
• Assists with installations, support and troubleshooting of various software packages used by ICC
• Assist with the delivery new end user equipment and asset inventory.
• Assist with the creation of documentation
• Assist and support on IT related projects
• Assists with data entry; inputting and updating information.
• Other IT related tasks that allow you to learn other fields of expertise.

• Bachelor’s degree in an IT related field, preferably Computer Science. Experience with Windows is preferred. All Candidates must have a degree or be in the final stages of their studies at a recognised university. Candidates are expected to have a very good record of academic performance.
• Internship placements focus on candidates in the early stages of their professional careers therefore; practical experience is not an essential prerequisite for selection. However, practical experience that is relevant to the work of the Court may be considered an asset. Applicants must have less than three years of relevant full-time professional experience to be considered for an internship. 
• Proficiency in one of the working languages of the Court, French or English, is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian or Spanish) is considered an asset.

Knowledge, Skills and Abilities:

• Able to adapt to multicultural and multilingual working environments.
• Willing to learn with in-house training and mentorship provided
• Possesses strong teamwork skills (listens, consults and communicates proactively).
• Has acquired a good standard of computer skills (including Microsoft Office applications).
• Specialized knowledge/experience in Microsoft Products (an asset but not required)
• Must be results-driven with the ability to take initiatives and meet deadlines.
• Must be organized with the ability to multi-task.
• Knowledge/experience with ITIL Best Practices (an asset but not required).