Learn from and collaborate with ONE Agency Participation team across all locations to collect, analyze and execute all changes to departmental SOPs on the IATA Business Process Tool;
Assist the team with backlog of AMS (Agency Management System) development and enhancements, as well as complaints analysis;
Learn and participate in the Agency Management System development and enhancements;
Support the team with the drafting of communications and updates regarding topics such as ISO9001 Certification, open audit items, Business Continuity Plan, operational logs, etc.;
Participate in departmental projects and initiatives, and perform analytical work;
Support the team with administrative and reporting tasks as required.
Requisiti principali
A recently obtained (less than 12 months) University/Master's degree in Data Analytics, Business Administration, or a related field;
Excellent communication skills in English (written and spoken);
Ability to work in a multicultural team;
Positive mindset and willing to learn and contribute;
Ability to work effectively in a dynamic and fast-paced environment;
Good IT skills including Microsoft Office; CRM knowledge (Salesforce) and use of other applications such as SAP will be an asset.
