Organizzazione e gestione delle risorse umaneProject/Business ManagementComunicazione/Giornalismo
Attività
Content Creation & Maintenance: Write, edit, and publish clear, user-friendly Help Center articles. Collaborate with team members on content for new People and Culture projects, while auditing existing resources to ensure information remains current and accurate.
Cross-Functional Collaboration: Partner with teams across the People and Culture organization, including Talent Acquisition, Total Rewards, Operations, Global Programs, People Partners, and Talent Management & Development, to translate complex internal policies and workflows into simple, intuitive guidebooks and FAQs.
Information Architecture & Optimization: Assist in auditing, tagging, and organizing content structure to improve searchability and user navigation within our internal knowledge portal.
Process & Systems Learning: Gain hands-on experience using modern knowledge bases, content management systems (CMS), and ticketing tools (e.g., Jira and Confluence).
Creative Problem-Solving: Identify content gaps, outdated information, or friction points in user feedback, bringing innovative solutions to improve the overall employee self-service experience.
Requisiti principali
Currently pursuing or recently completed a degree in Communications, English, Human Resources, Business, Information Systems, Journalism, or a related field.
Strong Writing & Editing Skills: Ability to break down complex procedures or policy details into clear, concise, and engaging written content.
Aptitude for Technology & Systems: Quick learner with a curiosity for mastering new tools, content management platforms, and workflows.
Cross-Functional Communication: Comfortable reaching out to subject matter experts across different departments to gather details and feedback.
Analytical & Creative Problem Solver: Proactive in spotting errors, fixing broken links or outdated guides, and suggesting creative ways to present information visually or structurally.
Attention to Detail: Meticulous about grammar, formatting consistency, and maintaining high editorial standards across all published materials.
