Emma, Offline Operations Intern

Quality & Process Excellence

• Analyse and improve operational processes to increase efficiency and reduce errors
• Support the implementation of standardized workflows and quality controls
• Monitor key performance indicators and prepare regular performance reports
• Collaborate with cross-functional teams to identify and execute process improvement initiatives

Production & Planning

• Assist in demand forecasting and production scheduling to ensure optimal stock levels
• Coordinate with suppliers and production partners to meet delivery timelines
• Track order progress and resolve bottlenecks in the production process
• Contribute to process documentation and optimization of planning tools

Logistics 

• Support first mile operations, coordinating supplier collections and inbound transport
• Monitor last mile deliveries, resolving delays and improving customer experience
• Assist with warehouse inventory tracking, stock accuracy, and process optimization
• Manage return flows, ensuring efficient processing and clear communication with partners

Operations 

• Assist OPS account managers in coordinating with B2B partners and internal teams
• Support order management by tracking, updating, and ensuring accurate order fulfilment
• Collaborate with the customer excellence team to address client issues and ensure satisfaction
• Maintain operational dashboards, reporting performance and improvement opportunities

• You are equipped with good communication skills in English.
• You are skilled in data analysis, enjoying working with numbers and finding ways to improve them.
• You are process-driven, with a passion for optimizing workflows and driving efficiency.
• You are an excellent communicator, ready to collaborate with teams across the globe.
• You are eager to learn, adapt, and take initiative in a fast-paced, dynamic environment.