Informatica/ICTEconomia e finanzaStatistica/Data AnalysisComunicazione/Giornalismo
Attività
Content Creation: Develop and maintain user-friendly SharePoint pages, FAQs, and process guides to simplify analytics tools for business users.
Analytics Communications: Prepare updates, organize announcements, and manage communication calendars to ensure clear, timely delivery of information.
Knowledge Management: Keep analytics resources accurate, well-structured, and easy to navigate so they align with current updates and support needs.
End-User Support: Empower users by addressing common questions, routing technical escalations, identifying knowledge gaps, and reviewing analytics dashboards and support materials to ensure optimal usability, working links, and clear terminology.
AI Integration: Organize and optimize content to power AI-enabled knowledge initiatives, including searchbots, Microsoft Copilot, and automated support processes.
Project Coordination: Support daily operations by preparing meeting materials, tracking action items, updating project statuses, and keeping deliverables organized.
Requisiti principali
Education: Pursuing or recently graduated with a degree in Business, Communications, Information Systems, Analytics, or a related field.
Language: Advanced English proficiency required to effectively facilitate meetings, draft communications, and engage stakeholders.
Communication: Strong writing and organizational skills to successfully translate complex, technical information into clear, practical guidance.
Project Management: A basic understanding of project management concepts, such as tracking milestones and action items, is a plus.
Technical & Analytics Tools: Comfortable using Microsoft 365 (SharePoint, Teams) to organize content and streamline processes. Familiarity with BI tools (Power BI, Qlik) is a bonus, but advanced data analysis is not required, as this role does not involve technical development.
AI Interest: Eager to learn how AI agents and Microsoft Copilot can enhance knowledge management and content creation.
Work Style: Proactive and collaborative team player who is also highly comfortable working independently.
