Zurich, Internal Control Testing Platform Intern

• Support the day-to-day operation, maintenance, and continuous improvement of the ZCTA-IQ platform and related ZICTT technology solutions
• Act as the first point of contact for platform support activities, including ticket triage, issue resolution, and coordination with development teams
• Develop, maintain, and enhance Power BI dashboards and reporting solutions, ensuring data accuracy, quality, and alignment with business needs
• Partner with business stakeholders to gather requirements, provide training and onboarding, and drive platform adoption and user satisfaction
• Serve as the functional Subject Matter Expert (SME) for the platform, translating business requirements into functional solutions and supporting UAT and release activities
• Contribute to the prioritization and delivery of platform enhancements, identifying opportunities to improve usability, efficiency, and business value
• Support the evolution of the ZCTA-IQ Agentic AI solution through testing, validation, and continuous improvement initiatives
• Identify and promote automation opportunities, operational efficiencies, and best practices for the responsible use of AI
• Monitor platform performance, reporting effectiveness, and user feedback to drive continuous service improvement
• Maintain platform documentation, knowledge articles, and support materials to ensure effective knowledge sharing and operational consistency.

• Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Business Analytics, Data Analytics, Engineering, Finance, or a related field.
• Interest in data analysis, reporting, technology platforms, and digital solutions.
• Basic knowledge of Power BI, Excel, or other reporting and analytics tools.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and stakeholder management skills.
• Ability to work collaboratively in an international and multicultural environment.
• Advanced English communication skills.
• Interest in AI technologies and their application to business processes.

Nice to Have

• Academic or internship experience related to analytics, reporting, audit, risk, compliance, or technology.
• Familiarity with Power BI, Power Platform, or data visualization tools.
• Exposure to Jira, ServiceNow, or similar collaboration and ticketing tools.
• Experience using AI tools such as Microsoft Copilot, ChatGPT, or automation solutions.
• Interest in software testing, UAT activities, or product support environments.
• Curiosity for emerging technologies and continuous improvement initiatives.