Attività
- Support the Customer Experience team in handling customer requests and ensuring a high level of service delivery.
- Communicate and collaborate with internal stakeholders and partner teams across Europe to support daily operations.
- Assist with customer onboarding activities, training materials, documentation updates, and routine follow-up actions.
- Maintain accurate customer, order, and system data within CRM, ERP, and other business applications.
- Support KPI reporting, data analysis, and trend monitoring to help drive operational performance and continuous improvement.
- Contribute to process standardization and improvement initiatives through data collection, documentation, and implementation support.
Requisiti principali
- Currently pursuing a Bachelor's degree, preferably in Business Administration, Economics, Logistics, Supply Chain, Languages, or a related field.
- Fluent English communication skills, both written and spoken.
- Interest in customer service, customer experience, sales operations, order management, supply chain, or logistics.
- Good knowledge of Microsoft Office applications, especially Excel, Outlook, PowerPoint, and Teams.
- Strong communication, organizational, and teamwork skills, with a proactive attitude and eagerness to learn.
