Pubblicato su stage4eu il: 05/11/2019 Splunk, Technical Support Engineering Intern

Splunk
3 Sheldon Square, London, Regno Unito
Informatica/ICT, Engineering
Posti disponibili Non specificato
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Attività:
  • Work directly with customers to provide Enterprise and Splunk Cloud Level Support
  • Respond to and follow up on our client’s product related issues
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Develop a deep understanding of the Splunk product
  • Provide documentation and participate in online forum support for real-time questions
  • Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation
  • Providing outstanding customer service and technical support to Splunk clients and maintaining customer relationships
  • Assist in developing support tools to help troubleshoot issues
Requisiti principali:
  • Eligible applicants will be returning to full time study upon completion of the internship
  • Preference for students pursuing a BS degree program in computer science, engineering or a related discipline
  • Strong written and verbal communication skills/Experience with networking, server, application and web technologies is desirable.
  • Some Unix based scripting language (Linux, Solaris, Python, *sh) and some database query language (SQL), report development is desirable.
  • An understanding of Relational Databases
  • Passionate about technology with a strong desire to learn
  • Logical approach to problem solving
  • Works well as part of a team and contributes to continuous improvement
  • Strong verbal/written communication skills, and teamwork